These Terms and Conditions set out the basis on which Man And A Van Bromley provides moving, lifting, loading, transport, and related service arrangements to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to create clarity around the booking process, payment obligations, cancellations, liability, waste handling, and the legal framework that applies to the service.

For the purposes of these terms, references to we, us, and our mean the service provider operating under the Man And A Van Bromley name, and references to you or the customer mean the person or business requesting the service. These terms apply whether the service is a single-item move, partial house move, office relocation, collection and delivery, or any related transport support.

A booking is only confirmed once we have accepted the request and provided confirmation in writing, by email, text message, or other agreed method. Until confirmation is issued, any quotation remains an estimate and does not guarantee availability. We may ask for details about access, parking, item size, number of staff required, floor level, lifts, packing needs, and any special handling requirements in order to provide an accurate quote and allocate the correct vehicle and crew.

Booking Process

When you request a service from Man And A Van Bromley, you must provide accurate, complete, and current information. This includes the collection and delivery addresses, preferred dates and times, nature of the items, estimated volume, and any restrictions that may affect the move. If any information changes before the job begins, you must inform us promptly. We rely on your information when planning vehicle size, labour, route, and time allocation.

Quotations may be based on hourly rates, fixed prices, or a combination of both, depending on the nature of the work. Where a quotation is based on the information supplied, it may be adjusted if the actual circumstances differ materially from what was originally described. This can include additional floors, long carries, difficult access, waiting time, parking delays, additional items, or extra loading and unloading requirements.

We reserve the right to decline a booking if the requested service is unsafe, unlawful, beyond our operational capacity, or not suitable for the equipment or staffing available. Any booking for fragile, valuable, hazardous, or unusually heavy items may require advance discussion and may be subject to additional conditions. By booking, you confirm that you have authority to arrange the collection, movement, or disposal of the items concerned.

Payments and Pricing

Unless agreed otherwise in writing, payment is due on completion of the job on the same day the service is provided. We may request a deposit in advance to secure a booking, especially during busy periods or for larger jobs. Deposits, where applicable, are normally non-refundable except where cancellation is made by us or where required by law. Any balance outstanding must be paid in full using the payment methods accepted at the time of service.

All prices are quoted in good faith on the basis of the information available at the time. If the scope of work changes, we may revise the price to reflect extra labour, time, fuel, congestion, waiting, or disposal costs. Additional charges may also apply for the use of specialist equipment, extra helpers, access issues, parking penalties caused by customer error, or extended distances between the vehicle and the property.

Invoices, where issued, must be settled by the due date stated on the invoice or payment request. If payment is delayed, we may charge interest and recover reasonable administrative and collection costs to the extent permitted by law. We may also suspend further services, withhold delivery, or retain goods in accordance with applicable legal rights until overdue sums are paid. Any dispute about an invoice must be raised promptly and in good faith.

Cancellations, Changes, and Delays

You may request to cancel or reschedule a booking, but notice must be given as early as possible. Cancellation charges may apply depending on how much notice is provided and whether we have already allocated staff, vehicle, or equipment. Where significant preparation has been undertaken, or where the booking was secured with a deposit, some or all of the fee may be retained to cover administration and lost availability.

If you are not ready at the agreed time, or if access is unavailable when our team arrives, waiting time may be charged. If the delay is substantial, we may need to move the booking to another time or date, and additional charges may apply. Weather, traffic, breakdown, or other events outside our reasonable control may cause delays. While we will act reasonably to minimise disruption, we are not responsible for delay caused by circumstances beyond our control.

If we need to cancel or change a booking because of operational issues, safety concerns, vehicle failure, severe weather, or incomplete information provided by the customer, we will notify you as soon as reasonably possible. Where we cancel without fault on your part, any prepaid amount for the cancelled portion of the service will be returned or credited, subject to any lawful deductions for work already carried out.

Customer Responsibilities

You are responsible for ensuring that items are suitably packed, dismantled if necessary, and ready for loading unless packing or dismantling is specifically included in the agreed service. Fragile goods should be packed in appropriate materials and clearly labelled. We may refuse to move items that are not safely packed or that present an obvious risk of damage to themselves, other goods, or persons.

You must provide safe access to the property and ensure that parking arrangements are available or authorised where needed. If permits, permissions, or restrictions apply, it is your responsibility to secure them unless we have agreed in writing to arrange them on your behalf. You must also make us aware of any difficult access, narrow stairways, low ceilings, restricted loading areas, or security procedures that may affect the job.

Where goods are valuable, irreplaceable, or of sentimental importance, we recommend that you arrange suitable insurance cover for your own peace of mind. While we take care and use reasonable skill, standard moving operations involve inherent handling risks. We do not provide insurance advice and do not guarantee that every item can be transported without some degree of risk, especially where the item has pre-existing defects or inadequate packaging.

Liability and Limitations

We will carry out our services with reasonable care and skill. If we cause loss or damage directly through proven negligence, our liability will be limited to the reasonable cost of repair or replacement, taking account of the age, condition, and depreciation of the item concerned. We are not responsible for pre-existing damage, items packed by the customer, or damage arising from insufficient packaging, defective construction, or inherent weakness in the item.

We are not liable for indirect, incidental, or consequential losses, including loss of profit, loss of business, missed appointments, emotional distress, or losses arising from delay, unless such liability cannot lawfully be excluded. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

Where our team is asked to move items through tight access, while dismantled, or in any manner that increases the risk of damage, you accept that some handling risk is unavoidable. We may require you to sign a declaration or acceptance form before proceeding with particularly difficult or high-risk moves. If you instruct us to proceed despite our advice, you do so at your own risk to the extent permitted by law.

Waste Regulations and Disposal

If the service includes removal of unwanted items, clearance, or disposal, you must ensure that the items are lawfully yours to dispose of and are not subject to any third-party rights or restrictions. We reserve the right to inspect items and refuse to remove anything that appears hazardous, prohibited, contaminated, or unsuitable for transport or disposal under applicable waste rules. Examples may include chemicals, asbestos, clinical waste, pressurised containers, gas cylinders, or other controlled materials.

Waste must be handled in accordance with the relevant UK waste management regulations, including the requirement that waste is transferred only to authorised facilities or licensed carriers where applicable. We may issue a waste transfer note or similar record where required by law or by the nature of the material. The customer must provide accurate information about the contents and type of waste, and must not conceal hazardous or restricted materials among general household goods.

Where items are removed for disposal, you confirm that you have the legal right to authorise their removal and that no other party has a claim to them. If any item is later found to have been disposed of unlawfully because the customer supplied false, incomplete, or misleading information, the customer may be responsible for any resulting fines, losses, costs, or legal claims, to the extent permitted by law.

Service Conditions and Conduct

Our team may refuse to handle any item that is unsafe, excessively heavy for the available staff and equipment, likely to cause injury, or suspected to contain prohibited content. We may also stop work if conditions become unsafe due to weather, behaviour, access problems, violence, threats, or hidden hazards. In such cases, the customer may still be charged for time already spent, travel, and any reasonable costs incurred.

You agree that neither you nor anyone acting on your behalf will interfere with the safe performance of the service. This includes not instructing team members to perform tasks outside the agreed scope without consent, not demanding unlawful disposal, not requesting the movement of dangerous items, and not obstructing loading or unloading. Our staff are entitled to work in a respectful, safe environment free from abuse, harassment, or intimidation.

Any estimate of time, capacity, or labour is approximate unless expressly guaranteed in writing. Variations in traffic, weather, lift availability, access, and item complexity may affect completion time. If additional time is required because the actual job differs from the original description, we may continue the work at the applicable rate or agree a revised scope with you before proceeding.

Complaints, Disputes, and General Terms

If you believe there is an issue with the service, you should notify us as soon as reasonably possible so that we can investigate and, where appropriate, put matters right. Any complaint should include enough detail for us to understand what happened, when it occurred, and what resolution is being sought. We will review complaints fairly and within a reasonable period.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. We may update these terms from time to time, and the version in force at the time of your booking will apply to that booking unless a different version is agreed in writing.

Governing Law: These terms and any dispute or claim arising from them, or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where another forum is required by applicable law. By using the service, you acknowledge that you have read, understood, and accepted these Terms and Conditions.