Man and a Van Bromley Service Terms
These Terms and Conditions set out the basis on which Man and a Van Bromley provides removal, transport and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 We, us, our: Man and a Van Bromley, the provider of removal and transport services.
1.2 You, your, customer: The person, company or organisation booking or using our services.
1.3 Services: Any removal, transport, loading, unloading, packing, furniture disassembly or reassembly, or related services provided by us.
1.4 Booking: A request by you for our services that has been accepted and confirmed by us.
1.5 Goods: Any items, possessions, furniture, equipment or belongings that you ask us to move or handle.
2. Scope of Services
2.1 We provide man and van and removal services for household and business customers. Services typically include collection, loading, transport, unloading and delivery of goods, and may also include packing, unpacking, and basic furniture disassembly and reassembly if agreed in advance.
2.2 Our services are primarily provided within the local area and surrounding regions, with longer distance moves available by prior agreement.
2.3 Any description of services given verbally or in promotional material is for general guidance only. The exact scope of services to be provided will be as set out in our written booking confirmation.
3. Booking Process
3.1 You may request a quote by providing details of the properties, addresses, access, dates, times, and a description or list of the items to be moved.
3.2 Quotes are based on the information you provide. You are responsible for ensuring all information is accurate and complete, including any access restrictions, parking limitations, stairs, lifts, and oversized or heavy items.
3.3 A booking is only confirmed once we have accepted your request and provided written confirmation of the date, time, rates, and service details. We reserve the right to refuse any booking at our discretion.
3.4 If the information you provide is incomplete or inaccurate, we may adjust the price, amend the service, or, in serious cases, cancel the booking. Additional charges may apply if extra time, labour or vehicles are required due to undeclared items or access issues.
4. Access, Parking and Customer Responsibilities
4.1 You must ensure that suitable parking and access are available at both the collection and delivery addresses.
4.2 Where parking permits, visitor passes or arrangements with neighbours or property managers are required, it is your responsibility to obtain these in advance. Any parking fines or charges incurred due to inadequate arrangements will be added to your invoice.
4.3 You must ensure that driveways, access roads, and entrances are suitable for our vehicles and that any obstructions are removed before our arrival.
4.4 You are responsible for securing all valuables, important documents, money, jewellery, and items of exceptional value. These should not be packed with general goods and should be carried by you personally where possible.
4.5 You must be present, or have an authorised representative present, at both collection and delivery locations to provide access, supervise the move, and confirm that all goods have been collected and delivered.
5. Packing and Preparation of Goods
5.1 Unless otherwise agreed in writing, you are responsible for packing and protecting your goods suitably for transport.
5.2 Fragile items such as glass, ceramics, electronics and artwork must be properly wrapped and packed in strong cartons. We accept no liability for damage to inadequately packed items.
5.3 You must empty all wardrobes, drawers, cupboards and similar furniture before they are moved, unless we specifically agree otherwise.
5.4 You must disconnect and prepare appliances, such as washing machines, fridges and freezers, prior to our arrival. Freezers should be defrosted and emptied.
5.5 We may refuse to move goods that are inadequately packed, unsafe to handle, or likely to cause damage or injury.
6. Items We Cannot Transport
6.1 We will not carry the following items:
a. Hazardous, dangerous, explosive or flammable materials including gas cylinders, fuel, solvents, paint, chemicals and fireworks.
b. Illegal goods or items obtained unlawfully.
c. Live animals, plants that are not suitably contained, and perishable or refrigerated foodstuffs.
d. Cash, precious metals, jewellery, watches, securities, bonds, or other high value items unless we agree in writing.
6.2 If we discover such items during a move, we may remove them from the vehicle and will notify you. We accept no liability for any resulting delay or costs.
7. Payments and Charges
7.1 Our charges may be based on hourly rates, fixed prices, or a combination of both, as set out in the booking confirmation.
7.2 We may require a deposit to secure your booking. Any deposit will be non-refundable unless otherwise stated in these terms.
7.3 Payment terms will be confirmed at the time of booking and may include payment on completion or in advance. We reserve the right to withhold delivery of goods until payment has been received in full.
7.4 Additional charges may apply for:
a. Waiting time where we are unable to commence work due to delays outside our control.
b. Extra labour or vehicles required due to underestimation of items or access issues.
c. Dismantling or reassembly of furniture not agreed at the time of booking.
d. Extended travel distances or tolls not included in the original quote.
7.5 All charges are inclusive or exclusive of applicable taxes as stated in the booking confirmation. If taxes change before the date of the move, we reserve the right to adjust our charges accordingly.
8. Cancellations and Amendments
8.1 You may cancel or amend your booking by providing us with written notice.
8.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.
8.3 If you cancel within 7 days of the scheduled service date, we may retain your deposit in full.
8.4 If you cancel within 48 hours of the scheduled service time, or fail to be present at the agreed time and location, we reserve the right to charge up to 100 percent of the quoted price.
8.5 Any request to change the date, time, addresses or scope of work is subject to availability and may result in revised charges. We are not obliged to accept any changes once a booking is confirmed.
8.6 We may cancel or reschedule your booking due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or road closures. In such cases, our liability is limited to refunding any deposit or prepayment made for the affected booking.
9. Liability and Limitations
9.1 We will take reasonable care in handling and transporting your goods. However, our liability for loss or damage is subject to the limitations set out in this section.
9.2 We will not be liable for:
a. Loss or damage arising from your failure to pack goods properly.
b. Damage to furniture or goods that were already defective or fragile.
c. Loss of or damage to items listed as excluded in these terms.
d. Loss or damage resulting from wear and tear, gradual deterioration, or atmospheric or climatic conditions.
e. Damage or delay caused by circumstances beyond our reasonable control, including traffic, accidents, road closures, strikes, or adverse weather.
9.3 Where we are found liable for loss or damage to your goods, our liability will be limited to the lower of:
a. The reasonable cost of repair, or
b. The current market value of the goods affected, subject to a cap that may be specified in your booking confirmation.
9.4 We shall not be liable for any indirect or consequential losses, including loss of profit, loss of use, or loss of opportunity.
9.5 You must notify us in writing of any loss or damage as soon as reasonably possible and in any event within 7 days of completion of the move. We may not consider claims made outside this period.
10. Damage to Property
10.1 We will take reasonable care to avoid damage to property while providing our services. However, minor marks or scuffs to walls, floors or fixtures may occur as part of normal moving activity.
10.2 You should take reasonable steps to protect vulnerable surfaces, such as newly painted walls, wooden floors or carpets, by using coverings or protective materials before our arrival.
10.3 We will not be liable for damage to premises or property that arises from moving goods under your specific instruction, against our crew's advice, or where moving such goods is likely to cause damage.
11. Waste, Disposal and Regulations
11.1 We operate in accordance with relevant waste and environmental regulations. We are not a general waste disposal company and will only remove items for disposal if this has been agreed as part of the booking.
11.2 You must not present for removal any hazardous waste, clinical waste, or items requiring special disposal without prior written agreement.
11.3 Where we agree to remove items for disposal, you confirm that you have the right to dispose of these items and that they do not contain hazardous or restricted materials.
11.4 Additional charges may apply for disposal services, transfer station fees or charges levied by licensed waste facilities.
11.5 We reserve the right to refuse to remove any items that we reasonably believe may breach waste regulations or pose a risk to health, safety or the environment.
12. Delays and Waiting Time
12.1 While we aim to arrive punctually, all arrival and completion times are estimates. We are not liable for delays caused by factors beyond our control, including traffic, roadworks, accidents or adverse weather.
12.2 If we are delayed, we will make reasonable efforts to inform you as soon as possible and provide an updated estimated time of arrival.
12.3 Waiting time charges may apply where our crew and vehicles are unable to begin work at the agreed time due to issues at your property, failure to provide access, or delays in key handover.
13. Insurance
13.1 We maintain appropriate insurance cover in respect of our legal liabilities while carrying out our services.
13.2 Our insurance is not a substitute for your own contents, business or move insurance. You are strongly advised to obtain appropriate insurance cover for your goods during the move.
13.3 The existence of insurance does not extend or increase our liability beyond the limitations set out in these terms.
14. Complaints
14.1 If you are dissatisfied with any aspect of our service, you should raise the issue with the crew on the day so that we have an opportunity to address it immediately.
14.2 If the matter is not resolved, you should submit a written complaint as soon as reasonably possible, providing full details and any supporting evidence.
14.3 We will review your complaint and respond within a reasonable timescale. Where appropriate, we may request further information or evidence before reaching a decision.
15. Data Protection and Privacy
15.1 We will collect and use your personal data for the purposes of providing our services, administering your booking, and handling payments and enquiries.
15.2 We will take reasonable steps to keep your personal information secure and will not sell or share your details with third parties except where necessary for the performance of our services or where required by law.
16. Amendments to These Terms
16.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect when published on our website or otherwise notified to you.
16.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with our services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.
By confirming a booking or using our services, you acknowledge that you have read, understood and agree to these Terms and Conditions.
